{"id":8667,"date":"2024-04-09T22:29:25","date_gmt":"2024-04-09T14:29:25","guid":{"rendered":"https:\/\/hacklux.10smt.com\/?page_id=8667"},"modified":"2026-08-28T16:41:02","modified_gmt":"2026-08-28T08:41:02","slug":"donglefaqs","status":"publish","type":"page","link":"https:\/\/hacklux.10smt.com\/it\/donglefaqs\/","title":{"rendered":"Domande frequenti sui dongle"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-422045546\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1290\" height=\"510\" src=\"https:\/\/hacklux.10smt.com\/wp-content\/uploads\/2024\/04\/six.webp\" class=\"bg attachment-original size-original\" alt=\"Solar panel array at sunset\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1400681526\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1400681526 {\n  width: 60%;\n}\n#text-box-1400681526 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1400681526 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-422045546 {\n  padding-top: 500px;\n}\n#banner-422045546 .overlay {\n  background-color: rgba(0, 0, 0, 0.401);\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_395102968\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1803312174\">\n\n\t<div id=\"col-825171121\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"lead\" style=\"text-align: center;\"><span style=\"font-size: 105%;\"><strong>Dongle FAQs<\/strong><\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-709780213\">\n\n\t<div id=\"col-695743370\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2604146717\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2604146717-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-\u2018dongle-already-exists\u2019-mean-when-adding-it-to-the-server?\" aria-expanded=\"false\" aria-controls=\"accordion-2604146717-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What does \u2018dongle already exists\u2019 mean when adding it to the server?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2604146717-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2604146717-label\">\n\t\t\t\n<ul>\n<li>A:The prompt &#8220;dongle already exists&#8221; indicates that the dongle has already been added to the server. If you wish to re-add it, please remove the dongle from the station first. If the dongle still appears under your account, kindly contact your supplier or Luxpowertek for assistance.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1978065206\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1978065206-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-connect-the-dongle-to-a-new-wifi-provider-if-i-change-my-router?\" aria-expanded=\"false\" aria-controls=\"accordion-1978065206-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I connect the dongle to a new WiFi provider if I change my router?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1978065206-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1978065206-label\">\n\t\t\t\n<p>A: Follow these steps to configure the new WiFi password via the app (ensure the new router supports the 2.4GHz frequency band):<\/p>\n<ul>\n<li>Insert the dongle into the inverter.<\/li>\n<li>Connect your mobile phone or computer to the local hotspot sent by the WiFi dongle when the WiFi LED on the dongle is solid.<\/li>\n<li>Open the Luxpowerview app and navigate to the &#8220;WiFi dongle connect&#8221; page.<\/li>\n<li>Select your home WiFi network and input the password.<\/li>\n<li>Click &#8220;Home WiFi connect&#8221; and wait for all three LED indicators to solidify.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-754290707\" class=\"accordion-item\">\n\t\t<a id=\"accordion-754290707-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-isn&#039;t-my-4g-dongle-working?\" aria-expanded=\"false\" aria-controls=\"accordion-754290707-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why isn't my 4G dongle working?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-754290707-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-754290707-label\">\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Ensure that you have inserted the SIM card provided by LUX into the 4G dongle. If issues persist, please provide the 4G dongle serial number, inverter serial number, and SIM card serial number to Luxpower for inquiry regarding the validity period.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-762564667\" class=\"accordion-item\">\n\t\t<a id=\"accordion-762564667-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-isn&#039;t-my-wifi-dongle-connecting-to-my-new-router?\" aria-expanded=\"false\" aria-controls=\"accordion-762564667-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why isn't my WiFi dongle connecting to my new router?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-762564667-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-762564667-label\">\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Troubleshoot by checking the following:<\/span><\/p>\n<ul>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Verify if the router supports WiFi 5 protocol.<\/span><\/p>\n<\/li>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Ensure the router is configured to WPA1\/WPA2\/WPA2\/3.<\/span><\/p>\n<\/li>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Confirm if the router supports the 2.4GHz frequency band.<\/span><\/p>\n<\/li>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Check if the router is configured to DHCP (or manually assign the IP address for the dongle).<\/span><\/p>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3136926892\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3136926892-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-bind-a-dongle-to-more-than-one-station-for-normal-use?\" aria-expanded=\"false\" aria-controls=\"accordion-3136926892-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I bind a dongle to more than one station for normal use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3136926892-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3136926892-label\">\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Currently, only one dongle can be bound to a particular inverter and station.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-500636737\" class=\"accordion-item\">\n\t\t<a id=\"accordion-500636737-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-can&#039;t-we-see-the-wifi-hotspot-in-our-phone&#039;s-wifi-list?\" aria-expanded=\"false\" aria-controls=\"accordion-500636737-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why can't we see the WiFi hotspot in our phone's WiFi list?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-500636737-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-500636737-label\">\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Check if you can see a hotspot named &#8220;MXCHIPXXXX.&#8221; If you log in to 10.10.10.1 and change the WiFi mode to station mode, the dongle may fail to show AP. Additionally, if a factory reset is performed, the AP may appear as &#8220;MXCHIPxxxxxxx.&#8221;<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_395102968 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n<!-- LUXGEO_SCHEMA_START version=2026-08-28.1 --><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/hacklux.10smt.com\/donglefaqs\/#luxgeo-faq\",\"url\":\"https:\/\/hacklux.10smt.com\/donglefaqs\/\",\"name\":\"Dongle FAQs\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What does \\\"dongle already exists\\\" mean when adding it to the server?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It means the dongle has already been added to the server. Remove the dongle from the existing station before adding it again, or contact the supplier or LuxpowerTek for assistance if it still appears under an account.\"}},{\"@type\":\"Question\",\"name\":\"How do I connect the dongle to a new WiFi provider after changing the router?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Insert the dongle into the inverter, connect to the local hotspot from the WiFi dongle, open the LuxpowerView app, choose the new home WiFi network, enter the password and wait for the LED indicators to become solid. The router should support the 2.4GHz band.\"}},{\"@type\":\"Question\",\"name\":\"Why is a 4G dongle not working?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check that the LuxpowerTek-provided SIM card is inserted. If the issue continues, provide the 4G dongle serial number, inverter serial number and SIM card serial number for validity checking.\"}},{\"@type\":\"Question\",\"name\":\"Why is a WiFi dongle not connecting to a new router?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check whether the router supports the required WiFi protocol and 2.4GHz band, whether security settings are compatible, and whether DHCP is enabled or the dongle has a manually assigned IP address.\"}},{\"@type\":\"Question\",\"name\":\"Can one dongle be bound to more than one station?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. The FAQ states that one dongle can only be bound to a particular inverter and station for normal use.\"}},{\"@type\":\"Question\",\"name\":\"Why is the WiFi dongle hotspot not visible on a phone?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Check for a hotspot name such as MXCHIPXXXX. If the dongle was changed to station mode or factory reset, the hotspot behavior or displayed AP name may change.\"}}]}<\/script><!-- LUXGEO_SCHEMA_END --><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"footnotes":""},"class_list":["post-8667","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dongle FAQs - LuxpowerTek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hacklux.10smt.com\/it\/donglefaqs\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dongle FAQs - 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